Account & access
Support can assist with registration, email confirmation, login, password reset, trial access and subscription state.
Exchange connection
Support can assist with connection status, supported exchanges and required API permissions. Never send a private key, seed phrase or exchange password.
Trading modes
Support can explain product controls but cannot promise trading outcomes or provide personalised investment advice.
Orders and execution
For execution issues, include symbol, side, approximate UTC time, order/execution reference if available and a screenshot. Do not include secrets.
Billing
For subscription/payment issues, provide your SharKi account email and blockchain transaction hash where relevant.